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Ticketfly Customer Service, Complaints and Reviews Ticketfly — customer service. I purchased tickets to an upcoming concert. A week before the show was to occur, the event that was advertised changed dramatically. I called customer support and after 45 minutes on hold, was told that no refund would be given because the event wasn't canceled. I have never in my life Ticketfly (@ticketfly) | Twitter The latest Tweets from Ticketfly (@ticketfly). Reimagining live events… for everyone. For customer support, we got your back @flysupport. San Francisco, CA Ticketfly Reviews | Read Customer Service Reviews of I am going to recommend to this performer NOT to use ticketfly again. This was the only site through which tickets could be purchased for this performance. Ticketfly has horrible reviews and a lot of complaints on the Better Business Bureau site.
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Ticketfly states that policies established by their clients - which include venues, teams, theaters, and more - often prohibit Ticketfly from providing exchanges or refunds to their customers, even if a ticket has been lost, stolen, damaged or destroyed.
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